If Computers Were Like Cars1
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General Motors doesn't have a help line for people who don't know how to drive, because people don't buy cars like they buy computers, but imagine if they did....
HELPLINE: "General Motors Helpline, how can I help you?"
CUSTOMER: "Your cars stink!"
HELPLINE: "What's wrong?"
CUSTOMER: "It crashed, that's what went wrong!"
HELPLINE: "What were you doing?"
CUSTOMER: "I wanted to go faster, so I pushed the accelerator pedal all the way to the floor. It worked for a while, and then it crashed -- and now it won't even start up!"
HELPLINE: "I'm sorry, sir, but it's your responsibility if you misuse the product."
CUSTOMER: "Misuse it? I was just following this darned manual of yours. It said to make the car go to put the transmission in 'D' and press the accelerator pedal. That's exactly what I did --now the darn thing's crashed."
HELPLINE: "Did you read the entire operator's manual before operating the car sir?"
CUSTOMER: "What? Of course I did! I told you I did EVERYTHING the manual said and it didn't work!"
HELPLINE: "Didn't you attempt to slow down so you wouldn't crash?"
CUSTOMER: "How do you do THAT?"
HELPLINE: "You said you read the entire manual, sir. It's on page 14. The pedal next to the accelerator."
CUSTOMER: "Well, I don't have all day to sit around and read this manual you know."
HELPLINE: "Of course not. What do you expect us to do about it?"
CUSTOMER: "I want you to send me one of the latest versions that goes fast and won't crash anymore!"